Police, fire and health

Wiltshire Police

The oldest county Force in the country, Wiltshire Police was formed in 1839 and has a unique place in the history of policing. The Force is responsible for policing the county of Wiltshire and borough of Swindon with some 2000 police officers and police staff working round the clock. The Force is committed to making Wiltshire the safest county in the country and serves numerous varied communities from Swindon’s lively urban areas to the rolling countryside and iconic sites such as Stonehenge.

Wiltshire Police is led by Chief Constable Pat Geenty, who is supported by a Deputy Chief Constable, Assistant Chief Constable and Assistant Chief Officer. Working with local communities is an essential part of modern policing and the Force has established 27 Neighbourhood Policing Teams, consisting of police officers, police community support officers (PCSOs) and special constables, who work closely with partner agencies to ensure the people of Wiltshire are kept safe and that they remain satisfied with the service they receive.

How to contact Wiltshire Police

Call up

In an emergency, when life is in danger or a crime is in progress, dial 999.

In a non-emergency, dial the national non-emergency number, 101.
If you are deaf, hard of hearing or speech impaired, you can textphone us on 18001 101.

Click on

To access a range of online services or find out more about Wiltshire Police click on the Wiltshire Police website.

Call in

You can call into one of our enquiry offices or front counter services – details and opening times are available via the ‘Contact Us’ section on the Wiltshire Police website
You can also follow us on Facebook www.facebook.com/wiltshirepolice or Twitter www.twitter.com/wiltshirepolice

Your Police and Crime Commissioner

Angus Macpherson was elected as the Police and Crime Commissioner (PCC) for Wiltshire and Swindon in November 2012.

Commissioners have been introduced by central government as a way to increase public accountability of the police service.

Mr Macpherson has a wide role including:

  • Setting the strategic direction for policing in Wiltshire and Swindon through his four year Police and Crime Plan
  • Securing efficient and effective policing for the area
  • Working with partners to tackle anti-social behaviour, crime and re-offending
  • Engaging and listening to communities
  • Setting the Wiltshire Police budget and policing element of council tax
  • Commissioning services from Wiltshire Police and other organisations (such as partners and from the voluntary community sector) to help reduce crime and anti-social behaviour as well as to support victims and witnesses.

Running right the way through the Commissioner’s Police and Crime Plan is a theme of partnership, pro-activity and prevention. This is about working with communities to tackle police and crime issues, protecting the most vulnerable in society, putting victims and witnesses first and helping offenders to break their cycles of re-offending. Mr Macpherson is therefore looking for as many people as possible to get involved in community safety and crime prevention initiatives.

To find out more and get involved visit the PCC website

Dorset and Wiltshire Fire & Rescue Service

Dorset and Wiltshire Fire & Rescue Service works hard to protect the communities of Dorset, Bournemouth, Poole, Wiltshire and Swindon, often working with partners to reduce the risk of fire wherever possible.

Within Wiltshire, we have 24 fire stations.  As well as tackling fires, we respond to a wide range of emergency calls, such as road traffic collisions, flooding, helping the police, water rescue, rope rescue and animal rescue. We also provide a co-responding service in some communities, where firefighters support the ambulance service by attending medical emergencies ahead of a paramedic arriving.

However, we’re not just about providing a 24/7 emergency response. We place a great deal of focus on Prevention, aiming to reduce the risk of incidents happening in the first place and working closely with partners to assist the most vulnerable in our society. We also have a Protection department, which ensures that fire safety legislation is being adhered to by businesses and commercial premises.

How to contact us


In the event of a fire – get out, stay out, ring 999

For non-emergency calls – contact us on 0800 038 2323


To access a range of online services or find out more about free Safe and Well visits, school visits or how you could become a volunteer, click on our website at http://www.dwfire.org.uk

Wiltshire CCG

Wiltshire Clinical Commissioning Group is made up of the GPs and managers that will be responsible for purchasing healthcare services within the local communities for the residents of Wiltshire.

What we believe

Our vision is to ensure the provision of a health service which is high quality, effective, clinically led and local.

This vision will ensure that NHS care in Wiltshire can operate with improved efficiency and offering high patient quality. This will require greater integration between community services, general practice and closer working with our partners in Wiltshire Council.

The vision puts the patient in control whilst ensuring that every opportunity is given for the residents of Wiltshire to improve their health. It is all about the Clinical Commissioning Group (CCG) working with people in the community, local authorities and other organisations to identify and understand patients’ needs so that services can be designed to meet those needs.  Key to our approach is that GPs are in the driving seat; they are best placed to engage with the local population to help improve health and wellbeing.


The CCG will promote good governance and proper stewardship of public resources in pursuance of its goals and in meeting its statutory duties and this is critical to achieving the CCG’s objectives.

The values that lie at the heart of the CCG’s work are:

  • Decisions will be clinically led and locally focused
  • Clear accountability to our communities
  • Do the best we can and strive for value for money
  • Transparent in our decision making
  • Promote innovation and best practice
  • Value the opinions of staff, stakeholders and partners – a listening organisation
  • One size does not always fit all, however we recognise that consistency is important to our partners and to the population
  • Adhere to the Nolan principles of standards in public service.

About us

Wiltshire is a relatively dispersed, rural community and therefore the collective, specific, local knowledge of general practitioners across the county will be essential to the success of clinical commissioning in the future.

The geography of Wiltshire naturally divides into three areas of population separated by the sparsely populated Salisbury Plain. This is why in Wiltshire we will operate as three local groups. The three groups cover the natural communities of:

  • South Wiltshire with its population mostly choosing to use Salisbury Foundation Trust for its hospital based services – (Sarum Group)
  • North and East Wiltshire with its population mostly choosing to use the services provided by Great Western Hospital – North and East Wiltshire (NEW Group)
  • West Wiltshire with its population mostly choosing Royal United Hospital in Bath for its services – West Wiltshire, Yatton Keynell and Devizes (WWYKD Group)

 What we do

The CCG will commission services for the population of Wiltshire using local information obtained from the member GP practices in each group. The groups will be responsible for ensuring delivery of quality health services from acute and community providers of health services. The three groups may take different approaches to implementing the overall strategy but they will be working to a consistent Wiltshire-wide vision.

We will be responsible for commissioning healthcare services to meet the reasonable needs of patients registered with Wiltshire general practices and unregistered patients living in the area, except for those services that the NHS Commissioning Board or Local Authorities are responsible for commissioning.


Our aims are to:

  • To make clinically led commissioning a reality in providing local solutions to local needs
  • To deliver strategic plans which address the needs of local populations and involve patients, practices and partners
  • To address the growing needs of our ageing population, and the mental health and emergency needs of our combined populations
  • To encourage and support the whole population in managing and improving their health and wellbeing
  • To ensure sustainability of the emerging organisation in delivering cost effective healthcare
  • To communicate effectively, staying engaged with all of our patients, partners and stakeholders.

Wiltshire CCG exists to improve the health of the population and, should they fall ill, to commission the best possible, seamless, effective and safe care within our financial resources, working in partnership with our staff, providers, communities and local government.

Our 7 key priorities

Our priorities are:

1 – Staying healthy and preventing ill health

2 – Planned care

3 – Unplanned care and frail elderly

4 – Mental health

5 – Long term conditions (inc Dementia)

6 – End of life care

7 – Community services and integrated care.

Our strategy is available to view in full at http://www.wiltshireccg.nhs.uk/ under ‘publications’.

The areas that the CCG is responsible for include:

  • Community Health Services
  • Maternity Services
  • Elective hospital care (planned care)
  • Rehabilitation services
  • Urgent and emergency care including A&E, ambulance and out-of-hours services (unplanned care)
  • Mental Health services
  • Older people’s healthcare services
  • Healthcare services for children
  • Healthcare services for people with learning disabilities
  • Continuing healthcare
  • Abortion services
  • Infertility services
  • Wheelchair services
  • Home oxygen services
  • Treatment of infectious diseases

We will also be responsible for meeting the costs of prescriptions written by our GPs.

The right healthcare for you, with you, near you